Educational content only. Not medical, psychological, or health services. Auckland, New Zealand.

Privacy Policy

Last updated:

1. Information We Collect

We collect information you provide directly through our contact form: name, email address, and message content. This information is used only to respond to your inquiry.

We also collect information automatically through cookies and Google Analytics to understand how visitors use our site. This includes pages visited, time on site, referrer information, and general location (country/region level).

2. How We Use Your Information

We use your information to:

  • Respond to your contact inquiry or consultation request
  • Improve our website content and user experience
  • Send you information about our programmes if you opt in
  • Analyse site usage and measure marketing effectiveness (analytics only)

3. Legal Basis for Processing (GDPR)

We process your personal information based on:

  • Legitimate interest: Responding to inquiries and improving our services
  • Consent: For marketing communications and analytics, via cookie consent
  • Legal obligation: Compliance with applicable data protection laws

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

  • Service providers: Google (Analytics, Maps, Ads Conversion Tracking)
  • Legal requirement: If required by law enforcement or court order

5. Data Protection and Security

We implement industry-standard security measures to protect your information from unauthorised access, alteration, or disclosure. All data transmission occurs over encrypted HTTPS connections.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal information
  • Rectify: Correct inaccurate or incomplete information
  • Erase: Request deletion of your information (right to be forgotten)
  • Restrict: Limit how we use your information
  • Portability: Receive your data in a portable format
  • Object: Opt out of marketing communications or certain processing
  • Lodge a complaint: Contact the Privacy Commissioner (Office of the Privacy Commissioner New Zealand)

To exercise these rights, contact us at info@ankleherbal.world.

7. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand, including the United States (Google services). These countries may have different data protection laws. By using our site, you consent to this transfer.

8. Retention Period

We retain contact form data for 2 years or until your request is resolved, whichever is longer. Analytics data is retained for 26 months by default (Google Analytics standard).

9. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete it immediately.

10. Third-Party Services

Google Analytics: Tracks anonymous site usage. Uses cookies to measure visitor behaviour.

Google Ads Conversion Tracking: Measures conversions from Google Ads campaigns.

Google Maps: Embedded map on contact page. Subject to Google's Privacy Policy.

Consent Mode v2: Controls which cookies are set based on your consent choices.

These services collect data according to their own privacy policies, available on their respective websites.

11. Cookies

See our Cookie Policy for detailed information about how we use cookies and how to manage your cookie preferences.

12. Policy Updates

We may update this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date.

13. Contact Information

Data Controller:
Ankleherbal
Level 3, 247 Queen Street
Auckland 1010, New Zealand
Email: info@ankleherbal.world
Phone: +64 9 555 8247
ABN: 72 815 492 634